FAQ
Frequently Asked Questions
Table of Contents
- Products & Orders
- Shipping & Delivery
- Returns & Refunds
- Payment Information
- Customer Service
- Company Information
Products & Orders
Product Information
Q: What types of products does Mellow Days sell?
A: Mellow Days specializes in stationery products, including our signature Reverie Watercolor Bullet Journals and other paper goods designed for creative expression.
A: Mellow Days specializes in stationery products, including our signature Reverie Watercolor Bullet Journals and other paper goods designed for creative expression.
Q: What are Reverie Watercolor Bullet Journals?
A: Reverie Watercolor Bullet Journals are premium notebooks designed for the daydreamers. They feature 160GSM Cold Pressed Watercolor Paper with 160 Dot Grid Pages, making them perfect for bullet journaling, watercolor art, and creative planning.
A: Reverie Watercolor Bullet Journals are premium notebooks designed for the daydreamers. They feature 160GSM Cold Pressed Watercolor Paper with 160 Dot Grid Pages, making them perfect for bullet journaling, watercolor art, and creative planning.
Q: What are the specifications of your bullet journals?
A: Our Reverie Watercolor Bullet Journals feature 160GSM Cold Pressed Watercolor Paper with 160 Dot Grid Pages. This high-quality paper is suitable for various art mediums including watercolor, markers, and brush pens without bleeding through.
A: Our Reverie Watercolor Bullet Journals feature 160GSM Cold Pressed Watercolor Paper with 160 Dot Grid Pages. This high-quality paper is suitable for various art mediums including watercolor, markers, and brush pens without bleeding through.
Q: Are your products handmade?
A: Our products are carefully designed and curated by ourselves. While the manufacturing process involves both handcrafted elements and professional production, each order is hand-packed with care by Simon. Our Sticker sheets are produced in our apartment.
A: Our products are carefully designed and curated by ourselves. While the manufacturing process involves both handcrafted elements and professional production, each order is hand-packed with care by Simon. Our Sticker sheets are produced in our apartment.
Q: What materials are used in your products?
A: We use high-quality materials for all our products. Our signature bullet journals feature 160GSM Cold Pressed Watercolor Paper (100% cellulose wood pulp), which is acid-free and designed to withstand various art mediums. While our Magnolia Sketchbooks feature 300GSM Hot Pressed Paper (50% cotton, 50% cellulose wood pulp)
A: We use high-quality materials for all our products. Our signature bullet journals feature 160GSM Cold Pressed Watercolor Paper (100% cellulose wood pulp), which is acid-free and designed to withstand various art mediums. While our Magnolia Sketchbooks feature 300GSM Hot Pressed Paper (50% cotton, 50% cellulose wood pulp)
Q: Do you offer different designs/colors for your products?
A: Yes, we offer various designs and colors for our products. Please visit our collections page to see the current range of designs available.
A: Yes, we offer various designs and colors for our products. Please visit our collections page to see the current range of designs available.
Ordering Process
Q: How do I place an order on your website?
A: To place an order, simply browse our collections, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
A: To place an order, simply browse our collections, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
Q: Can I modify or cancel my order after it's been placed?
A: Please contact us immediately at info@mymellowdays.com if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't been processed yet.
A: Please contact us immediately at info@mymellowdays.com if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't been processed yet.
Q: How do I know if my order was successfully placed?
A: You will receive an order confirmation email once your order has been successfully placed. If you don't receive this email, please check your spam folder or contact us at info@mymellowdays.com.
A: You will receive an order confirmation email once your order has been successfully placed. If you don't receive this email, please check your spam folder or contact us at info@mymellowdays.com.
Q: Will I receive an order confirmation?
A: Yes, you will receive an order confirmation email after placing your order. This email will include your order number and details of your purchase.
A: Yes, you will receive an order confirmation email after placing your order. This email will include your order number and details of your purchase.
Q: How can I check the status of my order?
A: You can check the status of your order by logging into your account on our website. Alternatively, you can contact us at info@mymellowdays.com with your order number for an update.
A: You can check the status of your order by logging into your account on our website. Alternatively, you can contact us at info@mymellowdays.com with your order number for an update.
Q: Is it possible to order by phone or email instead of through the website?
A: Our primary ordering system is through our website. However, if you're experiencing difficulties, please contact us at info@mymellowdays.com and we'll try to assist you with alternative ordering methods.
A: Our primary ordering system is through our website. However, if you're experiencing difficulties, please contact us at info@mymellowdays.com and we'll try to assist you with alternative ordering methods.
Product Availability
Q: What happens if an item I want is out of stock?
A: If an item is out of stock, it will be marked as "Sold Out" on our website. You can sign up for notifications to be alerted when the item is back in stock.
A: If an item is out of stock, it will be marked as "Sold Out" on our website. You can sign up for notifications to be alerted when the item is back in stock.
Q: Do you restock sold-out items?
A: Yes, we regularly restock popular items. However, some limited edition products may not be restocked once they're sold out.
A: Yes, we regularly restock popular items. However, some limited edition products may not be restocked once they're sold out.
Q: Can I be notified when an item is back in stock?
A: Yes, on product pages for out-of-stock items, you can sign up to receive an email notification when the item is restocked.
A: Yes, on product pages for out-of-stock items, you can sign up to receive an email notification when the item is restocked.
Q: Are all products shown on your website currently available?
A: Only items marked as "Sold Out" are currently unavailable but may be restocked in the future.
A: Only items marked as "Sold Out" are currently unavailable but may be restocked in the future.
Q: Do you have seasonal collections or limited edition items?
A: Yes, we occasionally release seasonal collections and limited edition items. Subscribe to our newsletter to stay informed about new releases and special collections.
A: Yes, we occasionally release seasonal collections and limited edition items. Subscribe to our newsletter to stay informed about new releases and special collections.
Custom Orders
Q: Do you accept custom orders?
A: Please contact us at info@mymellowdays.com with your custom order request, and we'll let you know if we can accommodate it.
A: Please contact us at info@mymellowdays.com with your custom order request, and we'll let you know if we can accommodate it.
Q: How can I request a custom product?
A: Send us an email at info@mymellowdays.com with details of your custom product request, including specifications and quantity.
A: Send us an email at info@mymellowdays.com with details of your custom product request, including specifications and quantity.
Q: Is there an additional fee for custom orders?
A: Custom orders may incur additional fees depending on the complexity and materials required. We'll provide a quote after reviewing your request.
A: Custom orders may incur additional fees depending on the complexity and materials required. We'll provide a quote after reviewing your request.
Q: How long do custom orders take to process?
A: Processing time for custom orders varies depending on the complexity and our current workload. We'll provide an estimated timeline when we respond to your custom order request.
A: Processing time for custom orders varies depending on the complexity and our current workload. We'll provide an estimated timeline when we respond to your custom order request.
Shipping & Delivery
Order Processing
Q: How long does it take to process my order?
A: All orders are hand-packed with care by Simon. Processing times may vary, but we strive to ship orders as quickly as possible. Please note that we recently became parents, which may slightly extend processing times, but we're still committed to shipping packages promptly.
A: All orders are hand-packed with care by Simon. Processing times may vary, but we strive to ship orders as quickly as possible. Please note that we recently became parents, which may slightly extend processing times, but we're still committed to shipping packages promptly.
Q: Who handles the packaging of my order?
A: Your order is hand-packed by Cynthia and Simon, the owners of Mellow Days, from their apartment home. They recently welcomed a baby girl to their family, which may slightly extend processing times.
A: Your order is hand-packed by Cynthia and Simon, the owners of Mellow Days, from their apartment home. They recently welcomed a baby girl to their family, which may slightly extend processing times.
Q: How will I know when my order has been shipped?
A: You will receive a shipping confirmation email with tracking information once your order has been shipped.
A: You will receive a shipping confirmation email with tracking information once your order has been shipped.
Q: Do you ship orders on weekends and holidays?
A: We typically process and ship orders on business days only. Orders placed on weekends or holidays will be processed on the next business day.
A: We typically process and ship orders on business days only. Orders placed on weekends or holidays will be processed on the next business day.
Q: Will my order be delayed due to your family situation?
A: As mentioned on our website, we recently became parents for the first time. While this may cause slight delays in order processing, we're still committed to shipping every package as soon as possible and appreciate your understanding.
A: As mentioned on our website, we recently became parents for the first time. While this may cause slight delays in order processing, we're still committed to shipping every package as soon as possible and appreciate your understanding.
Shipping Methods
Q: Which shipping carriers do you use?
A: We ship through the local Post Office as well as Mondial Relay (available for certain European countries). We don't work with any special shipping carriers.
A: We ship through the local Post Office as well as Mondial Relay (available for certain European countries). We don't work with any special shipping carriers.
Q: What is Mondial Relay and which European countries does it serve?
A: Mondial Relay is a package delivery service available in certain European countries. It allows customers to pick up their packages at designated collection points. Please contact us for specific country availability.
A: Mondial Relay is a package delivery service available in certain European countries. It allows customers to pick up their packages at designated collection points. Please contact us for specific country availability.
Q: Do you offer express shipping options?
A: Currently, we don't offer express shipping options. We ship all orders using standard shipping methods through the local Post Office or Mondial Relay.
A: Currently, we don't offer express shipping options. We ship all orders using standard shipping methods through the local Post Office or Mondial Relay.
Q: Can I choose my preferred shipping method?
A: Shipping methods are automatically selected based on your delivery address. Customers in eligible European countries may have the option to choose Mondial Relay during checkout.
A: Shipping methods are automatically selected based on your delivery address. Customers in eligible European countries may have the option to choose Mondial Relay during checkout.
Delivery Timeframes
Q: How long will it take for my order to arrive?
A: Delivery times vary depending on your location. Generally, orders to France take 2-5 days, European orders take up to 10 days, and international orders take up to 12 days after shipping.
A: Delivery times vary depending on your location. Generally, orders to France take 2-5 days, European orders take up to 10 days, and international orders take up to 12 days after shipping.
Q: Why might my delivery be delayed?
A: Delivery times may be affected by various factors, especially during holiday seasons when postal volume increases. Carriers may also experience logistical issues that can slow down deliveries.
A: Delivery times may be affected by various factors, especially during holiday seasons when postal volume increases. Carriers may also experience logistical issues that can slow down deliveries.
Q: Do you deliver during working hours only?
A: Yes, deliveries are typically made during standard working hours as specified by the delivery carrier.
A: Yes, deliveries are typically made during standard working hours as specified by the delivery carrier.
Tracking Orders
Q: Will I receive a tracking number for my order?
A: Yes, our packages are sent with a tracking number (except to Clipperton, Andorre, Nouvelle-Calédonie, Polynésie Française, Terres Australes et Antarctiques Françaises, and Wallis et Futuna where tracking is not available).
A: Yes, our packages are sent with a tracking number (except to Clipperton, Andorre, Nouvelle-Calédonie, Polynésie Française, Terres Australes et Antarctiques Françaises, and Wallis et Futuna where tracking is not available).
Q: How do I track my package?
A: You will receive a shipping confirmation email with tracking information and instructions on how to track your package.
A: You will receive a shipping confirmation email with tracking information and instructions on how to track your package.
Q: Which countries don't have tracking available?
A: Tracking is not available for shipments to Clipperton, Andorre, Nouvelle-Calédonie, Polynésie Française, Terres Australes et Antarctiques Françaises, and Wallis et Futuna.
A: Tracking is not available for shipments to Clipperton, Andorre, Nouvelle-Calédonie, Polynésie Française, Terres Australes et Antarctiques Françaises, and Wallis et Futuna.
Q: What should I do if my tracking information hasn't updated?
A: Tracking information may take 24-48 hours to update after shipping. If it hasn't updated after this time, please contact us at info@mymellowdays.com.
A: Tracking information may take 24-48 hours to update after shipping. If it hasn't updated after this time, please contact us at info@mymellowdays.com.
Q: How long should I wait before reporting a missing package?
A: As stated in our shipping policy, we leave a period of 30 days before launching an investigation with our carriers for potentially lost packages. If you haven't received your order within the expected delivery timeframe, please contact us.
A: As stated in our shipping policy, we leave a period of 30 days before launching an investigation with our carriers for potentially lost packages. If you haven't received your order within the expected delivery timeframe, please contact us.
International Shipping
Q: Do you ship internationally?
A: Yes, we ship internationally to most countries worldwide.
A: Yes, we ship internationally to most countries worldwide.
Q: Are there any countries you don't ship to?
A: We ship to most countries, but there may be restrictions for certain regions. Please contact us if you're unsure about shipping to your location.
A: We ship to most countries, but there may be restrictions for certain regions. Please contact us if you're unsure about shipping to your location.
Q: Will I have to pay customs fees or import duties?
A: International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These fees are the responsibility of the customer and are not included in our shipping charges.
A: International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These fees are the responsibility of the customer and are not included in our shipping charges.
Q: How are international shipping rates calculated?
A: International shipping rates are calculated based on the weight of the package and the destination country.
A: International shipping rates are calculated based on the weight of the package and the destination country.
Shipping Costs
Q: How much does shipping cost?
A: Shipping costs are calculated according to the weight of the package and the destination.
A: Shipping costs are calculated according to the weight of the package and the destination.
Q: What is the minimum order amount for free shipping?
A: Free shipping is available for any order with a minimum amount of 200€.
A: Free shipping is available for any order with a minimum amount of 200€.
Q: Why do shipping costs vary for different locations?
A: Shipping costs vary based on distance, local postal rates, and delivery options available in different regions.
A: Shipping costs vary based on distance, local postal rates, and delivery options available in different regions.
Returns & Refunds
Return Policy
Q: What is your return policy?
A: You have 30 days upon the receipt of your order to return or obtain a refund of your purchase, provided the item is unused, in the same condition you received it, and in its original packaging.
A: You have 30 days upon the receipt of your order to return or obtain a refund of your purchase, provided the item is unused, in the same condition you received it, and in its original packaging.
Q: What items cannot be returned?
A: Gift Cards, Discounted and Used Items cannot be returned.
A: Gift Cards, Discounted and Used Items cannot be returned.
Q: Do I need the original packaging to return an item?
A: Yes, items must be returned in their original packaging to be eligible for a return.
A: Yes, items must be returned in their original packaging to be eligible for a return.
Q: Do I need a receipt or proof of purchase to return an item?
A: Yes, you must provide a receipt or proof of purchase when returning an item.
A: Yes, you must provide a receipt or proof of purchase when returning an item.
Q: Can I return sale or discounted items?
A: No, only regular-priced items can be refunded. Sale items are not refundable.
A: No, only regular-priced items can be refunded. Sale items are not refundable.
Return Process
Q: How do I initiate a return?
A: To initiate a return, please contact us at info@mymellowdays.com with your order number and reason for return.
A: To initiate a return, please contact us at info@mymellowdays.com with your order number and reason for return.
Q: Where do I send my return?
A: After contacting us to initiate your return, we will provide you with the return address and instructions.
A: After contacting us to initiate your return, we will provide you with the return address and instructions.
Q: Do I need to contact you before returning an item?
A: Yes, please contact us at info@mymellowdays.com before returning any items.
A: Yes, please contact us at info@mymellowdays.com before returning any items.
Q: How should I package my return?
A: Please package your return securely in the original packaging to prevent damage during transit.
A: Please package your return securely in the original packaging to prevent damage during transit.
Q: Should I use a tracked shipping method for returns?
A: Yes, we recommend using a delivery service that allows you to track the shipment or purchase shipping insurance. We do not guarantee that we will receive your returned item and are not responsible for lost returned items.
A: Yes, we recommend using a delivery service that allows you to track the shipment or purchase shipping insurance. We do not guarantee that we will receive your returned item and are not responsible for lost returned items.
Q: Who pays for the return shipping costs?
A: You are responsible for paying your own shipping costs to return your item, except if there is a defect on the product.
A: You are responsible for paying your own shipping costs to return your item, except if there is a defect on the product.
Q: Are return shipping costs refundable?
A: No, shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
A: No, shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
Refund Eligibility
Q: When am I eligible for a full refund?
A: You are eligible for a full refund (minus shipping costs) if your return meets all our return policy requirements: the item is unused, in the same condition you received it, in its original packaging, and returned within 30 days of receipt with proof of purchase.
A: You are eligible for a full refund (minus shipping costs) if your return meets all our return policy requirements: the item is unused, in the same condition you received it, in its original packaging, and returned within 30 days of receipt with proof of purchase.
Q: When am I eligible for a partial refund?
A: You may be eligible for a partial refund if the product shows manufacturing defects or errors, upon inspection and proof provided by you.
A: You may be eligible for a partial refund if the product shows manufacturing defects or errors, upon inspection and proof provided by you.
Q: What happens if my item shows manufacturing defects?
A: If your item shows manufacturing defects or errors, you may be eligible for a partial refund or exchange. Please contact us with proof of the defects for review.
A: If your item shows manufacturing defects or errors, you may be eligible for a partial refund or exchange. Please contact us with proof of the defects for review.
Q: What if I don't receive my order within 25 days after shipment?
A: If you don't receive your items within 25 days after shipment, please contact us at info@mymellowdays.com providing us with your name and order number.
A: If you don't receive your items within 25 days after shipment, please contact us at info@mymellowdays.com providing us with your name and order number.
Q: How do I provide proof of manufacturing defects?
A: Please take clear photos of the defects and email them to info@mymellowdays.com along with your order number and a description of the issue.
A: Please take clear photos of the defects and email them to info@mymellowdays.com along with your order number and a description of the issue.
Refund Process
Q: How long does it take to process my refund?
A: Once we have received and inspected your return, we will send you an email to confirm receipt and notify you of our decision regarding your refund request. If approved, your refund will be processed within the following days.
A: Once we have received and inspected your return, we will send you an email to confirm receipt and notify you of our decision regarding your refund request. If approved, your refund will be processed within the following days.
Q: How will I be notified about my refund status?
A: We will send you an email to confirm that we have received your returned item and to notify you of our decision regarding your refund request.
A: We will send you an email to confirm that we have received your returned item and to notify you of our decision regarding your refund request.
Q: How will my refund be issued?
A: If your refund is approved, a credit will automatically be applied to your credit card or original method of payment.
A: If your refund is approved, a credit will automatically be applied to your credit card or original method of payment.
Q: Will I be refunded to my original payment method?
A: Yes, refunds are issued to the original payment method used for the purchase.
A: Yes, refunds are issued to the original payment method used for the purchase.
Q: Will the return shipping cost be deducted from my refund?
A: Yes, if you receive a refund, the return shipping cost will be deducted from it.
A: Yes, if you receive a refund, the return shipping cost will be deducted from it.
Exchange Process
Q: Can I exchange an item instead of returning it?
A: We can only replace an item if the product shows manufacturing defects or errors, upon inspection and proof provided by you.
A: We can only replace an item if the product shows manufacturing defects or errors, upon inspection and proof provided by you.
Q: How do I request an exchange?
A: If you want to exchange an item due to manufacturing defects, send us an email at info@mymellowdays.com with photos of the defects, your order number, and a request for exchange.
A: If you want to exchange an item due to manufacturing defects, send us an email at info@mymellowdays.com with photos of the defects, your order number, and a request for exchange.
Q: How long does the exchange process take?
A: The exchange process timeline varies depending on your location. We'll provide an estimated timeline when we approve your exchange request.
A: The exchange process timeline varies depending on your location. We'll provide an estimated timeline when we approve your exchange request.
Q: Will I receive the replacement before sending back the original item?
A: No, we typically process the exchange after receiving and inspecting the returned item.
A: No, we typically process the exchange after receiving and inspecting the returned item.
Payment Information
Payment Methods
Q: What payment methods do you accept?
A: We accept various payment methods including credit cards (Visa, Mastercard, American Express, Maestro), PayPal, Apple Pay, Klarna, BTC and ETH.
A: We accept various payment methods including credit cards (Visa, Mastercard, American Express, Maestro), PayPal, Apple Pay, Klarna, BTC and ETH.
Currency
Q: What currency are your prices listed in?
A: Our prices are listed in Euros (EUR).
A: Our prices are listed in Euros (EUR).
Q: Do you accept payments in currencies other than EUR?
A: All payments are processed in Euros. If you pay with another currency, your bank or payment provider will handle the conversion.
A: All payments are processed in Euros. If you pay with another currency, your bank or payment provider will handle the conversion.
Q: How are currency conversions handled?
A: Currency conversions are handled by your bank or payment provider according to their exchange rates and policies.
A: Currency conversions are handled by your bank or payment provider according to their exchange rates and policies.
Q: Will my bank charge me additional fees for international transactions?
A: Some banks may charge international transaction fees. Please check with your bank regarding their policies on international purchases.
A: Some banks may charge international transaction fees. Please check with your bank regarding their policies on international purchases.
Security
Q: Is my payment information secure?
A: Yes, we use industry-standard security measures to protect your payment information. Our website uses secure encryption technology to safeguard your personal and financial data.
A: Yes, we use industry-standard security measures to protect your payment information. Our website uses secure encryption technology to safeguard your personal and financial data.
Q: Do you store my credit card information?
A: We do not store your complete credit card information. Our payment processing is handled by secure third-party payment processors.
A: We do not store your complete credit card information. Our payment processing is handled by secure third-party payment processors.
Q: What security measures do you use to protect customer data?
A: We use secure encryption technology and follow industry best practices to protect your personal and payment information.
A: We use secure encryption technology and follow industry best practices to protect your personal and payment information.
Q: Is your website PCI compliant?
A: Yes, our website and payment processing systems comply with Payment Card Industry (PCI) standards to ensure the security of your payment information.
A: Yes, our website and payment processing systems comply with Payment Card Industry (PCI) standards to ensure the security of your payment information.
Q: What should I do if I notice unauthorized charges after shopping on your site?
A: If you notice unauthorized charges, please contact your bank or credit card company immediately to report the issue. Also, please inform us at info@mymellowdays.com so we can investigate.
A: If you notice unauthorized charges, please contact your bank or credit card company immediately to report the issue. Also, please inform us at info@mymellowdays.com so we can investigate.
Billing Issues
Q: What should I do if my payment is declined?
A: If your payment is declined, please verify that your payment information is correct and try again. If the issue persists, contact your bank or try an alternative payment method.
A: If your payment is declined, please verify that your payment information is correct and try again. If the issue persists, contact your bank or try an alternative payment method.
Q: When will my credit card be charged?
A: Your credit card will be charged when you place your order.
A: Your credit card will be charged when you place your order.
Q: Why is there a pending charge on my card?
A: Pending charges are normal and indicate that the payment authorization process has begun. The charge will typically be finalized when your order ships.
A: Pending charges are normal and indicate that the payment authorization process has begun. The charge will typically be finalized when your order ships.
Q: How can I request a receipt for my order?
A: Your order confirmation email serves as your receipt. If you need an additional copy, please contact us at info@mymellowdays.com with your order number.
A: Your order confirmation email serves as your receipt. If you need an additional copy, please contact us at info@mymellowdays.com with your order number.
Q: What appears on my credit card statement when I make a purchase?
A: The charge will typically appear as "MELLOW DAYS" or similar on your credit card statement.
A: The charge will typically appear as "MELLOW DAYS" or similar on your credit card statement.
Customer Service
Contact Information
Q: How can I contact Mellow Days?
A: You can contact us via email at info@mymellowdays.com or through the contact form on our website or through the chatbot.
A: You can contact us via email at info@mymellowdays.com or through the contact form on our website or through the chatbot.
Q: What are your customer service hours?
A: We respond to customer service inquiries during regular business hours. Please allow some time for a response as we are a small team.
A: We respond to customer service inquiries during regular business hours. Please allow some time for a response as we are a small team.
Q: How quickly do you respond to inquiries?
A: We strive to respond to all inquiries within 1-2 business days. Please note that as a small team with a new baby, response times may occasionally be slightly longer.
A: We strive to respond to all inquiries within 1-2 business days. Please note that as a small team with a new baby, response times may occasionally be slightly longer.
Q: Do you offer phone support?
A: Currently, we primarily offer support via email. Please contact us at info@mymellowdays.com with any questions or concerns.
A: Currently, we primarily offer support via email. Please contact us at info@mymellowdays.com with any questions or concerns.
Response Time
Q: How long does it take to get a response from customer service?
A: We typically respond to customer service inquiries within 1-2 business days.
A: We typically respond to customer service inquiries within 1-2 business days.
Q: What should I do if I haven't received a response to my inquiry?
A: If you haven't received a response within 3 business days, you can try contacting us on our email to info@mymellowdays.com. On our chatbot, or through Instagram by sending us a DM @mymellowdays
A: If you haven't received a response within 3 business days, you can try contacting us on our email to info@mymellowdays.com. On our chatbot, or through Instagram by sending us a DM @mymellowdays
Q: Do you respond to customer service inquiries on weekends?
A: We primarily respond to inquiries during regular business days. Inquiries received on weekends will typically be addressed on the next business day.
A: We primarily respond to inquiries during regular business days. Inquiries received on weekends will typically be addressed on the next business day.
Help with Orders
Q: How can I get help with my order?
A: For any questions or issues regarding your order, please email us at info@mymellowdays.com with your order number and specific concerns.
A: For any questions or issues regarding your order, please email us at info@mymellowdays.com with your order number and specific concerns.
Q: What information should I provide when contacting about my order?
A: Please include your order number, name, and specific details about your inquiry to help us assist you more efficiently.
A: Please include your order number, name, and specific details about your inquiry to help us assist you more efficiently.
Q: Can you help me track a missing package?
A: Yes, if your package appears to be lost or delayed, please contact us at info@mymellowdays.com with your order number and we'll help track it.
A: Yes, if your package appears to be lost or delayed, please contact us at info@mymellowdays.com with your order number and we'll help track it.
Company Information
About Mellow Days
Q: What is Mellow Days?
A: Mellow Days is a small stationery business specializing in high-quality paper products, including our signature Reverie Watercolor Bullet Journals designed for creative expression.
A: Mellow Days is a small stationery business specializing in high-quality paper products, including our signature Reverie Watercolor Bullet Journals designed for creative expression.
Q: What makes your products unique?
A: Our products, particularly the Reverie Watercolor Bullet Journals, feature high-quality materials like 160GSM Cold Pressed Watercolor Paper with 160 Dot Grid Pages, making them ideal for various art mediums and creative planning.
A: Our products, particularly the Reverie Watercolor Bullet Journals, feature high-quality materials like 160GSM Cold Pressed Watercolor Paper with 160 Dot Grid Pages, making them ideal for various art mediums and creative planning.
Q: Are you a small business or a large company?
A: Mellow Days is a small business run by Cynthia and Simon from their apartment home. They recently welcomed a baby girl to their family.
A: Mellow Days is a small business run by Cynthia and Simon from their apartment home. They recently welcomed a baby girl to their family.
Q: What is your company philosophy/mission?
Our philosophy is rooted in the belief that in a fast-paced digital world, there is profound value in slowing down and savouring the present moment.
We believe that everyone has an "artistic soul", a part of them that finds joy and satisfaction in tactile, creative expression, regardless of skill. We believe that paper offers a unique, grounding satisfaction that screens cannot replicate.
The mission of Mellow Days is to create high-quality, beautiful stationery that inspires people to disconnect from the digital world and reconnect with themselves.
Business Owners
Q: Who runs Mellow Days?
A: Mellow Days is run by Cynthia and Simon, who recently became parents to a baby girl.
A: Mellow Days is run by Cynthia and Simon, who recently became parents to a baby girl.
Q: How many people work at Mellow Days?
A: Mellow Days is operated by Cynthia and Simon, who handle all aspects of the business including order packing and shipping from their apartment home.
A: Mellow Days is operated by Cynthia and Simon, who handle all aspects of the business including order packing and shipping from their apartment home.
Q: Do you have a physical store location?
A: No, we do not have a physical retail store.
A: No, we do not have a physical retail store.
Social Media & Community
Q: Does Mellow Days have social media accounts?
A: Yes we are active on Pinterest, Instagram, and YouTube.
A: Yes we are active on Pinterest, Instagram, and YouTube.
Q: How can I follow Mellow Days online?
A: You can follow Mellow Days on Pinterest (https://www.pinterest.fr/mymellowdays/) , Instagram (https://www.instagram.com/mymellowdays/) , and YouTube (https://www.youtube.com/c/MellowDays) .
A: You can follow Mellow Days on Pinterest (https://www.pinterest.fr/mymellowdays/) , Instagram (https://www.instagram.com/mymellowdays/) , and YouTube (https://www.youtube.com/c/MellowDays) .
Q: Do you have a newsletter?
A: Yes, you can subscribe to the Mellow Days newsletter through the subscription form in the website footer.
A: Yes, you can subscribe to the Mellow Days newsletter through the subscription form in the website footer.
Q: How can I stay updated about new products and promotions?
A: To stay updated about new products and promotions, you can subscribe to the newsletter, follow Mellow Days on social media, or regularly check the website for updates.
A: To stay updated about new products and promotions, you can subscribe to the newsletter, follow Mellow Days on social media, or regularly check the website for updates.